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The Longhairs Support and Shipping Policy

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Our goal is to get your order out within 48 hours of when it is placed, Monday through Friday. Weekend orders are fulfilled first thing on Monday.

Fulfillment timeframe

Shipping

Do you ship internationally?

What carrier do you use?

My order shows “delivered,” but I don’t have it!

Delivery timeframe

What is Shipping Protection?

Damaged products

Hair ties lifespan

How do you tie your hair with these?

Shampoo and conditioner ingredients

Does your hair serum work like a hair balm?

Your products are too pricey!

What's the difference between your brushes?

Hair and product questions

Products Questions

What’s The Longhairs?

I want to swap a few items. Can it be done?

Code/Coupon doesn't work!

How do I get referral cards?

Can I join your team?

I want to donate my hair

General Q&A

What forms of payment do you accept?

I don’t want my credit card info to be saved anywhere online

How often do I get charged for subscriptions?

How long do refunds take effect?

My card was charged but I don't see my order

Billing

What should I do if my card is charged but my order does not appear on the site?

How can I check when my order will ship, especially if it's taking longer than usual?

Can I cancel my auto-ship order if I still have plenty of product left?

Fulfillment timeframeUpdated 3 months ago