Do you ship internationally?
We might live in different countries, but we are bound by our locks. Yes of course we ship internationally! ETA for international delivery may vary.
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Shipping
What carrier do you use?
Currently, our main carriers are USPS and DHL. This is subject to change as we’re continuously working to improve our customer experience.
My order shows “delivered,” but I don’t have it!
It’s possible the carrier marked the order delivered prematurely, which happens from time to time. Your package may still be inbound, or at your local post office. If you can give it a couple more days, it should arrive by then. You may also check wi
Fulfillment timeframe
Our goal is to get your order out within 48 hours of when it is placed, Monday through Friday. Weekend orders are fulfilled first thing on Monday.
Delivery timeframe
U.S. orders normally arrive within 3-4 business days, while international orders range from 10-30 business days. We’re always working to improve this, but we cannot guarantee delivery dates once they’re in the hands of the carrier.
What is Shipping Protection?
Adding VIP shipping protection to your order at checkout means your order is protected against loss, damage, or theft. In the unfortunate instance that you experience one of these inconveniences, you can report an issue directly to us and you’ll be c