Shipping

Do you ship internationally?

We might live in different countries, but we are bound by our locks. Yes of course we ship internationally! ETA for international delivery may vary.

What carrier do you use?

Currently, our main carriers are USPS and UPS. This is subject to change as we’re continuously working to improve our customer experience.

My order shows “delivered,” but I don’t have it!

It’s possible the carrier marked the order delivered prematurely, which happens from time to time. Your package may still be inbound, or at your local post office. If you can give it a couple more days, it should arrive by then. You may also check wi

Can I get free shipping?

We offer free shipping on U.S. orders of $100 and international orders of USD $150. Larger orders are more efficient and help us offset the cost of delivery. We understand $100 or $150 is a lot to spend, but it does give you a chance to try some of o

Fulfillment timeframe

Our goal is to get your orders out within 24 hours of when they are placed, Monday through Friday. Weekend orders are fulfilled first thing on Monday.

Delivery timeframe

U.S. orders normally arrive within 3-4 business days, while international orders range from 10-30 business days. We’re always working to improve this, but unfortunately, we cannot guarantee delivery dates once they’re in the hands of the carrier.

What is VIP Shipping Protection?

Adding VIP shipping protection to your order at checkout means your order is protected against loss, damage, or theft. In the unfortunate instance that you experience one of these inconveniences, you can report an issue directly to us and you’ll be c